Ticket Terms & Refund Policy
This page explains the general ticket terms for events organised or promoted by ESSW Charitable Trust through the ESSW website.
Ticket bookings
Check event details, ticket types, attendee information, add-ons, and totals before completing checkout.
QR check-in
Bring your QR code on your phone or printed so staff can confirm your ticket at the event.
Refund requests
Refunds may be considered at ESSW’s discretion depending on the event, timing, and circumstances.
Ticket bookings
Tickets for ESSW events may be purchased directly through the ESSW website. When booking, please check the event name, date, time, location, ticket type, attendee details, add-ons, camping options, and total cost before completing checkout.
After purchase, you may receive a confirmation email at the email address used during checkout. It is your responsibility to make sure the email address and booking details entered during checkout are correct.
Tickets may include a QR code. Please bring your QR code with you to the event, either on your phone or printed. Event staff may scan the QR code to confirm your ticket, attendee details, booking status, add-ons, and check-in status.
Some events may include optional add-ons such as parking, camping, extras, merchandise, food options, or other event-specific items. Please check your add-ons carefully before completing checkout.
Where camping is available, camping tickets or camping add-ons must be booked correctly before attending. Camping spaces, dates, nights, access times, and conditions may vary by event.
Tickets may not always be transferable. If you need to transfer a ticket to someone else, please contact ESSW before the event so attendee information can be checked or updated where possible.
Refunds
Ticket purchases are generally treated as final once confirmed. ESSW may consider refund requests depending on the event and circumstances.
Ticket purchases are generally treated as final once confirmed. Refunds may be considered at ESSW’s discretion depending on the event, timing, reason for the request, and whether ESSW is able to offer a refund.
Booking fees, payment processing fees, donation elements, add-ons, or third-party costs may not always be refundable.
To request a refund, contact ESSW as soon as possible with your name, email address, event name, ticket details, and reason for the request.
Some payments may include a donation or fundraising contribution. Donation elements may be treated differently from ticket payments and may not always be refundable.
Event changes and cancellations
ESSW may need to change event details such as timings, programme, performers, activities, layout, facilities, or other arrangements.
If an ESSW event is cancelled, ESSW will provide information about the next steps as soon as possible. This may include a refund option, transfer option, donation option, or alternative arrangement.
Where significant changes happen, ESSW will aim to communicate updates using the website, email, social media, or other appropriate channels.
Attendee information
Please check your booking, ticket details, QR code, event details, and any add-ons before attending.
Bring your ticket QR code
Check event date and time
Check location before travelling
Check camping or add-ons
Follow event staff instructions
Contact ESSW early if you need help
Keep booking details safe
Use the same email used during checkout
Entry and behaviour
ESSW wants events to be safe, welcoming, and enjoyable. Attendees may be refused entry or asked to leave if they behave in a way that puts others at risk, causes disruption, breaks event rules, or does not follow reasonable instructions from event staff or venue staff.
If you have access needs or require support attending an event, please contact ESSW before booking or as early as possible before the event. ESSW will do its best to help where reasonably possible, depending on the event and venue.
Booking help
If you need help with your tickets, QR code, add-ons, camping booking, refund request, or event details, please contact ESSW.
Include your name, email address, event name, booking reference if available, and a clear description of the issue.
Before attending
Make sure you have the correct event, date, ticket type, attendee details, add-ons, camping options, and QR code before travelling.